In the UK, consumers are well protected by the law. Whether you’re buying goods or paying for a service, you have legal protection and practical rights.
In fact, the Consumer Rights Act 2015 sets out a range of rules which underpin consumers’ expectations when making a purchase, including quality, fairness and transparency, according to Gov.UK.
If you are in doubt about a purchase or feel your rights have not been upheld, it can be well worth visiting a London law firm https://www.forsters.co.uk to get expert help exercising your consumer rights.
Let’s look at five legal protections for UK customers.
Fair Contracts
The Act ensures that all contracts are fair and transparent. For example, businesses may not hide significant terms in the small print.
Quality Assurance
Products must be of acceptable quality. Any product purchased should do as advertised – for example, it shouldn’t break or stop working.
Refunds for Faulty Goods
Furthermore, customers are entitled to a full refund within 30 days if the item they have purchased is faulty in some way.
Repairs or Replacements
If after the 30-day period the item turns out to be faulty, the Act entitles customers to request a replacement or repair. Not only does this offer customers a solution, it also forces businesses to ensure goods are fit for long-term use.
As Described
Lastly, the Act also rules that goods and services should be as described, whether this is in an online or verbal description.
About Author
