How to Ensure you Provide Good Customer Service in the Hospitality Industry Even at the Busiest Time of Year

When you work in any serviced based industry, good customer service is essential if you want to make sure that your business is a success. Being well organised and dealing with customers politely and in a reasonable time are all big parts of good customer service, and there are times in the hospitality industry when this can sometimes be difficult.

Some times of the year get very busy in the hospitality industry – for example, Christmas can be very busy, with lots of parties and people wanting to get together with friends and family and go away or eat out. This is when you need to make sure that your customer service is able to stand up to this however, because these busy periods are also where you will make the most of your money.

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There are lots of things that you can do to make sure that you are ready for the big Christmas rush – here are some of them…

Get in Extra Staff – As the busy period approaches, it is a good idea to take on extra bar and waiting staff to help cope with larger numbers of customers.

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Using a Pager System – At busy times it can be hard for staff to find customers, or people may have to wait for a table to become free. Using a restaurant pager like this is a great way to ensure that your restaurant runs smoothly even in busy periods.

Be Organised with Bookings – In order to make sure you are providing good service; it is important that you don’t over commit. Make sure that everyone taking bookings is aware of the system and what the maximum capacity is.

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